We use cookies to try and give you a better experience in Freshdesk.
You can learn more about what kind of cookies we use, why, and how from our Privacy policy. If you hate cookies, or are just on a diet, you can disable them altogether too. Just note that the Freshdesk service is pretty big on some cookies (we love the choco-chip ones), and some portions of Freshdesk may not work properly if you disable cookies.
We’ll also assume you agree to the way we use cookies and are ok with it as described in our Privacy policy, unless you choose to disable them altogether through your browser.
Hi, it seems I misidentified the Recap C as connecting to a digital voice recorder, and actually need the S2. Can I swap this out? I attempted to send a support ticket, but appears this is a restricted feature...
0 Votes
1 Comments
Marshall Levine posted almost 4 years ago
Hi, I've been trying to contact someone in customer support. Two weeks ago I received a RECAP C I ordered about a month ago. Unfortunately the device doesn't seem to record my end of calls. I can hear the incoming audio clearly on recordings, but my voice is a very, very faint buzzing. Can you please either send me a replacement or swap this for the version that records the mic onto a different channel, so that I can set its level higher? It looks like the website description was unclear and that the RECAP S2 might work. I'd appreciate it if you could either swap this or accept a return. This one just isn't working. Thank you. Marshall
0 Votes
Login or Sign up to post a comment