Effective 1/14/2015, all RECAP products are sold under the policies here listed.
When purchasing a RECAP product you must select a support level for it. There's one free support option and two paid support options to choose from, as follows:
Technical Support Levels
Free Support: customer has access to product User Manual & Knowledge Base. No individual one-on-one technical help is provided. If customer opens a support ticket he/she will be asked purchase support at $99 per incident.
Standard Support: access to User Manual & Knowledge Base + email support via our ticketing system
Premium Support: access to User Manual & Knowledge Base + email + phone & remote support
Technical Support - Separate Purchased
If you did not purchase Technical Support with the product or you need to purchase an additional coverage, you may at any time purchase Technical Support for the following rate:
Standard Support = $99 per incident
Premium Support = $249 per incident (up to 1hr call + 1 email follow)
One incident = one recording setup.
We offer a 30-day warranty against manufacturing defects, starting the date we ship the product to you. Cable is provided for convenience and is excluded from warranty.
Note: Warranty requests may only be initiated by customers who purchased Standard or Premium Support. Customers with No Support, must purchase Standard Support to initiate a warranty claim. If we determine that product is defective, we'll provide a free replacement (US shipping included) and refund the Support incident fee.
Product Returns & Exchanges
Returns: all sales are final. No refunds are provided.
Product Exchange: all sales are final. we don't offer free product exchange.
Products sold before 1/14/2015 automatically fall under Standard Support.