The RECAP pass-through test help you (and tech support) determining if your RECAP or your setup has any basic issues.
This test consists of leaving RECAP's output port disconnected while making a phone call.
If you and the other party can hear each other, as if RECAP was not even there, than the test is a pass.
Step-by-step Test procedure:
Plug RECAP in the device you'll be using to place the phone call.
- Connect the headset to RECAP
Leave the RECAP output port disconnected (Unplug cable from RECAP)
- Make a phone call or Skype "Test Call"
- make sure you're not confusing RECAPs output port with the headset port.