Relevant details when seeking out technical assistance with your recoding setup

RECAP is a universal audio adapter, so there are literally over a million possible recording setups out there. If you're experiencing recording issues and seek help, simply saying "it does not work" won't get you too far. So here's a list of questions you can answer when seeking out assistance. 

YOUR SETUP:

RECAP Model: 

What's your CALL device?

Make:

Model:

Calling app:

Audio port: (mono, stereo, combo)

Using a port adapter?

What's your REC device?

Make:

Model:

Recording app:

Audio port:  (mono, stereo, combo)

Using a port adapter?

What's your headset?

Make/Model

Mic style? (in-line, boom, other)

RESULTS:

Call Quality:

I can hear the other party? 

The other party can hear me?

Recording Quality:

My voice is recorded?

The other party's voice is recorded?

BASIC TROUBLESHOOTING:

Pass-through test result? (pass or fail)

If recording to Digital Voice Recorder (DVR):

• Verified the user manual mentions "external stereo microphone" support?  (yes, no)
• Enabled "external stereo microphone" as indicated in the user manual? (yes, no)
• Installed fresh batteries in the DVR? (yes, no)
• Tested the DVR with another external stereo mic? (yes, no)

If a computer (Windows, Mac OS, Linux):

• I'm using Audacity and have read their recording setup? (yes, no)
• I have the correct audio interface selected in the OS and the recording app. [win] [mac]? (yes, no)
• I have set up the recording level & boost [win]? (yes, no)
• I have disabled audio interface enhancements? [win] (yes, no)
• Verified Audacity recording settings -  Device Toolbar and Devices Preferences. (yes, no)
• Reboot the computer, disconnected everything, and tried again? (yes, no)

(These article links are for reference only, please Google yourself for relevant articles) 

BONUS POINTS:

Extra information that would help

• Attach photos of your recording setup - have another pair of eyes validating your setup
• Attach a screenshot of waveforms - see example waveform
• Attach a screenshot of the Audacity recording settings ( Device Toolbar or Devices Preferences.)
• Attach a sample call recording  - much better, than saying "I think the call is faint, is that normal?"