FAQ

Default solution folder, feel free to edit or delete it.

Does RECAP store the phone calls?
No. RECAP has no internal memory. RECAP just converts the audio so that it looks like a microphone signal for your device to record.
Tue, 18 Nov, 2014 at 6:40 PM
What is the difference between the RECAP models?
Now you can see which RECAP is right for your recording needs. Here's a side-by-side product comparison  Differences between RECAP Model S, S2 a...
Tue, 18 Nov, 2014 at 6:49 PM
Paypal Payment at checkout not working.
A few customers are experiencing the error message shown below when completing the checkout process.  The error is generated by Paypal and it reads:...
Sun, 14 Dec, 2014 at 8:32 PM
Headset standards: AHJ and OMTP
What is OMTP and AHJ? AHJ and OMTP are pinout configurations for 3.5mm audio connectors. Your phone uses one or the other. Some phones can be conf...
Tue, 18 Nov, 2014 at 6:48 PM
Proper way to submit a Help Ticket
If you can’t find the info you're looking for, please open a support ticket. Important: to expedite your support ticket resolution please include a de...
Wed, 1 Nov, 2017 at 8:53 PM
Is Recording Legal?
Laws about call recording vary widely depending: Country & State where you live If you are part of the call taking place ...
Tue, 18 Nov, 2014 at 7:22 PM
Recommended Digital Voice Recorders (DVR) for RECAP S2
Any recorder that accepts an external stereo mic works with RECAP S2.  Please check the Digital Voice Recorders user's manual to ensure that it...
Sat, 28 Feb, 2015 at 10:43 AM
Which Apple computers work with the RECAP C audio adapter?
Any computer that displays “External microphone” in the System Profiler will work with RECAP C.  To confirm that External microphone is in your System Profi...
Thu, 11 Dec, 2014 at 3:32 PM
Is there a way to tell that my system will detect RECAP?
Yes.  From the Apple () menu, choose System Preferences.  From the View menu, choose Sound.   While your earphones are connected, click the Output tab; Hea...
Thu, 11 Dec, 2014 at 3:32 PM
What color is RECAP available?
All RECAP models are currently only available in black.
Sun, 11 Jan, 2015 at 3:45 PM